Informal learning processes in support of clinical service delivery in a service-oriented community pharmacy. Res Social Adm Pharm 2017;13(1):224-232
Date
03/05/2016Pubmed ID
26935794DOI
10.1016/j.sapharm.2016.01.008Scopus ID
2-s2.0-84975769738 (requires institutional sign-in at Scopus site) 4 CitationsAbstract
The evolving health care system necessitates pharmacy organizations' adjustments by delivering new services and establishing inter-organizational relationships. One approach supporting pharmacy organizations in making changes may be informal learning by technicians, pharmacists, and pharmacy owners. Informal learning is characterized by a four-step cycle including intent to learn, action, feedback, and reflection. This framework helps explain individual and organizational factors that influence learning processes within an organization as well as the individual and organizational outcomes of those learning processes. A case study of an Iowa independent community pharmacy with years of experience in offering patient care services was made. Nine semi-structured interviews with pharmacy personnel revealed initial evidence in support of the informal learning model in practice. Future research could investigate more fully the informal learning model in delivery of patient care services in community pharmacies.
Author List
Patterson BJ, Bakken BK, Doucette WR, Urmie JM, McDonough RPMESH terms used to index this publication - Major topics in bold
Community Pharmacy ServicesDelivery of Health Care
Humans
Interviews as Topic
Iowa
Models, Theoretical
Ownership
Patient Care
Pharmacists
Pharmacy Technicians
Professional Role
