Through the eye of the beholder: multiple perspectives on quality in women's health care. Qual Manag Health Care 2000;8(4):1-13
Date
02/24/2001Pubmed ID
11183580DOI
10.1097/00019514-200008040-00002Scopus ID
2-s2.0-0034207582 (requires institutional sign-in at Scopus site) 22 CitationsAbstract
Quality is an illusive concept with different meanings to different people. Providers often define quality in terms of patient outcomes, professional standards of practice, predetermined criteria used to measure quality, and even subjective opinion. Patients describe quality in terms of the interpersonal aspects of care, how well they were treated, and the responsiveness of the provider to their needs. This qualitative study using a semi-structured interview defined quality from the perspectives of patients, physicians, nurses, and payers associated with a hospital-based women's service line, and how the attributes of quality varied among the multiple groups. The study also described how stakeholders become aware of quality and how they determined a hospital's quality. From the findings of the study, a conceptual framework of quality in women's health was developed.
Author List
Stichler JF, Weiss MEAuthor
Marianne Weiss DNSc Associate Professor in the College of Nursing department at Marquette UniversityMESH terms used to index this publication - Major topics in bold
Attitude of Health PersonnelData Collection
Female
Health Services Research
Humans
Patient Satisfaction
Physicians
Professional Competence
Quality of Health Care
United States
Women's Health Services
