Designing online health services for patients. Isr J Health Policy Res 2016;5:22
Date
06/17/2016Pubmed ID
27307985Pubmed Central ID
PMC4908687DOI
10.1186/s13584-016-0082-7Scopus ID
2-s2.0-84973661677 (requires institutional sign-in at Scopus site) 7 CitationsAbstract
Patients are increasingly interacting with their healthcare system through online health services, such as patient portals and telehealth programs. Recently, Shabrabani and Mizrachi provided data outlining factors that are most important for users or potential users of these online services. The authors conclude convincingly that while online health services have great potential to be helpful to their users, they could be better designed. As patients and their families play an increasingly active role in their health care, online health services should be made easier for them to use and better suited to their health-related needs. Further, the online services should be more welcoming to people of all literacy levels and from all socioeconomic backgrounds.
