Medical College of Wisconsin
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Informal learning processes in support of clinical service delivery in a service-oriented community pharmacy. Res Social Adm Pharm 2017;13(1):224-232



Pubmed ID




Scopus ID

2-s2.0-84975769738 (requires institutional sign-in at Scopus site)   4 Citations


The evolving health care system necessitates pharmacy organizations' adjustments by delivering new services and establishing inter-organizational relationships. One approach supporting pharmacy organizations in making changes may be informal learning by technicians, pharmacists, and pharmacy owners. Informal learning is characterized by a four-step cycle including intent to learn, action, feedback, and reflection. This framework helps explain individual and organizational factors that influence learning processes within an organization as well as the individual and organizational outcomes of those learning processes. A case study of an Iowa independent community pharmacy with years of experience in offering patient care services was made. Nine semi-structured interviews with pharmacy personnel revealed initial evidence in support of the informal learning model in practice. Future research could investigate more fully the informal learning model in delivery of patient care services in community pharmacies.

Author List

Patterson BJ, Bakken BK, Doucette WR, Urmie JM, McDonough RP


Brianne K. Bakken PharmD Assistant Professor in the School of Pharmacy Administration department at Medical College of Wisconsin

MESH terms used to index this publication - Major topics in bold

Community Pharmacy Services
Delivery of Health Care
Interviews as Topic
Models, Theoretical
Patient Care
Pharmacy Technicians
Professional Role